Need to reconnect your Ring Floodlight Cam to a new Wi-Fi network but can't scan the QR code? Whether the code is faded, the camera is mounted too high, or you simply don't have it, this guide will walk you through the alternative methods. The solution depends entirely on your specific Floodlight Cam model.
Table of Contents
- First, Identify Your Camera Model
- Solution for Older Floodlight Cam Models (Manual Method)
- Solution for Newer Models (Floodlight Cam Plus, Pro, etc.)
- Troubleshooting Common Issues
- Conclusion & Next Steps
First, Identify Your Camera Model
The correct method hinges on whether you have an older original Floodlight Cam or a newer model (Floodlight Cam Plus, Pro, etc.). Follow this quick diagnostic step in the Ring app:
- Open the Ring app and tap the menu (≡).
- Go to Set Up a Device > Security Cams > I'm Ready To Scan.
- On the QR scanner screen, tap Other Options > Can't scan the QR code.
- A list will appear. This is the crucial step:
- If you see an option for just "Floodlight Cam", you have an older model and can use the manual method.
- If you see options like "Floodlight Cam Plus" or "Floodlight Cam Pro" and the app asks for a 5-digit PIN, you have a newer model. The manual method will not work.
Solution for Older Floodlight Cam Models (Manual Method)
If your app shows the basic "Floodlight Cam" option, you can reconnect it without a QR code by removing and re-adding it. Note: You will need brief physical access to press the setup button.
Step-by-Step Process:
- Remove the Device (Optional but Recommended): In the Ring app, go to the device dashboard for your camera. Tap Device Settings > General Settings > Remove This Device. This clears its old network memory.
- Initiate Manual Setup: Follow steps 1-3 in the "Identify Your Model" section above. Select the "Floodlight Cam" option from the list.
- Enter Setup Mode: The app will instruct you to put the camera into setup mode. Locate the small black button on the camera. Press and hold it for about 15 seconds until the light on the front starts flashing.
- Connect to New Wi-Fi: Follow the remaining in-app prompts. You will be able to select your new Wi-Fi network and enter the password directly on your phone.
Solution for Newer Models (Floodlight Cam Plus, Pro, etc.)
For Floodlight Cam Plus, Pro, or Wired Pro models, the Ring app requires a 5-digit Setup Code (PIN) to proceed. The QR code itself is just a visual representation of this PIN. Your options are:
- Find the PIN on the Product Box: The original packaging has a label with the 5-digit Setup Code.
- Find the PIN/QR on the Device: You must physically remove the camera from its mount. The security sticker with the QR code and PIN is typically located on the back of the camera unit or inside the mounting bracket.
- Contact Ring Support: If you are the original owner and can verify your account, Ring Support may be able to assist, but they generally cannot provide the PIN directly. They can guide you through ownership verification steps.
Troubleshooting Common Issues
| Problem | Possible Cause | Solution |
|---|---|---|
| App won't find the camera during setup. | Camera not in setup mode; phone connected to 5GHz Wi-Fi. | Ensure you held the button until the light flashes. Connect your phone to the 2.4GHz band of your new network (Ring devices don't support 5GHz during setup). |
| "Failed to Join" network error. | Incorrect password; special characters in SSID/password. | Re-enter Wi-Fi password carefully. Temporarily simplify your network name and password (use only letters and numbers). |
| Camera appears "offline" after changing router/network. | Camera still trying to connect to old network. | Perform a hard reset: Hold the setup button for 20 seconds. This erases all data, allowing you to set it up as brand new. |
| No "Floodlight Cam" option in manual list. | You have a newer Plus/Pro model. | You must find the 5-digit PIN as described in the Newer Models section. |
Conclusion & Next Steps
Successfully changing your Ring Floodlight Cam's Wi-Fi without the QR code is straightforward for older models using the manual "Can't scan" option in the app. For newer models, locating the 5-digit Setup Code (PIN) is essential. Always start by identifying your model in the Ring app to follow the correct path. If all else fails, a hard reset followed by the proper setup method for your model will typically resolve any persistent connectivity issues.
Need More Help? For model-specific guidance or if you cannot locate your Setup Code, the best course of action is to contact Ring Support directly through the app or website.