The error message "We couldn't connect to the update service" accompanied by the code 0x80070422 is one of the most common issues encountered when trying to run Windows Update. Unlike more complex update errors, this code specifically and reliably points to one problem: the Windows Update Service is disabled or stopped. This is often the result of manual system tweaks, third-party optimization software, or a registry glitch. Here is the definitive guide to reactivating the necessary services and restoring your ability to update Windows.
Keywords: We couldn't connect to the update service fix, Windows Update error 0x80070422, enable Windows Update service, background intelligent transfer service disabled, windows update troubleshooting
Contents 📋
Essential Fix 1: Enable Windows Update Service (The Core Solution)
Since the error code 0x80070422 means a service is unreachable, we need to ensure the Windows Update service and its primary dependencies are running and set to start automatically.
1. Open Windows Services Manager
- Press Windows Key + R to open the Run dialog.
- Type services.msc and press Enter.
2. Configure the Windows Update Service
- In the Services window, scroll down and find Windows Update.
- Double-click on it to open its Properties.
- Under the "General" tab:
- Set the Startup type to Automatic.
- Click the Start button if the Service status is currently "Stopped."
- Click Apply and OK.
3. Configure Dependent Services
The following services must also be running and set to Automatic for Windows Update to function:
- Background Intelligent Transfer Service (BITS): Double-click, set Startup type to Automatic, and click Start.
- Cryptographic Services: Double-click, set Startup type to Automatic, and click Start.
After ensuring all three services are running, try running Windows Update again.
Essential Fix 2: Run the Windows Update Troubleshooter
If manually starting the services doesn't work, the built-in troubleshooter can automatically detect and fix corrupted files or misconfigurations related to the update process.
4. Execute the Troubleshooter
- Go to Settings > System > Troubleshoot.
- Click on Other troubleshooters.
- Find Windows Update in the list and click the Run button next to it.
- Allow the troubleshooter to scan and apply fixes. If it detects that a service was disabled, it will often correct it automatically.
Advanced Fix: Reset All Windows Update Components
If the error persists, the update files themselves may be corrupted. This process involves stopping the update services, deleting temporary cache files, and restarting the services fresh.
5. Use Command Prompt to Reset
- Search the Start Menu for Command Prompt, right-click, and select Run as administrator.
- Stop the update services by executing the following commands one by one:
net stop wuauserv net stop cryptSvc net stop bits net stop msiserver - Delete the cached update files by renaming the following folders:
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 catroot2.old - Restart the services by executing:
net start wuauserv net start cryptSvc net start bits net start msiserver - Restart your PC and try updating again.
Advanced Fix: Check Windows Firewall Settings
In rare cases, aggressive third-party firewall software or Windows Defender Firewall rules can block the update service from connecting to Microsoft’s servers.
6. Reset Windows Firewall
- Search the Start Menu for Windows Defender Firewall and open it.
- In the left pane, click Restore defaults.
- Click Restore Defaults again and confirm. This resets all firewall rules, ensuring no blocks are inadvertently preventing the update service from reaching the internet.